Segmentation is a huge benefit! Once you're able to split your userbase into meaningful buckets, you can cater your services/marketing/voice to each of them. That's a huge point... it may be worth a post of its own. I'm adding that to my list of things to write about 😄
It's tough to recommend any CRM as a one-size-fits-all - you can read my thoughts on Intercom on another comment on this post. I've also written a breakdown of various CRMs by type over on Indie Hackers, which you may find useful. In general, my advice is to shop around a bit, and optimize for your goals - pricing, features, ease of implementation all factor into it, and each CRM has their own pros and cons.
With that said, I'd love to hear about what you've used in the past, and what gaps you're looking to satisfy with a CRM at this point - care to share?
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Segmentation is a huge benefit! Once you're able to split your userbase into meaningful buckets, you can cater your services/marketing/voice to each of them. That's a huge point... it may be worth a post of its own. I'm adding that to my list of things to write about 😄
It's tough to recommend any CRM as a one-size-fits-all - you can read my thoughts on Intercom on another comment on this post. I've also written a breakdown of various CRMs by type over on Indie Hackers, which you may find useful. In general, my advice is to shop around a bit, and optimize for your goals - pricing, features, ease of implementation all factor into it, and each CRM has their own pros and cons.
With that said, I'd love to hear about what you've used in the past, and what gaps you're looking to satisfy with a CRM at this point - care to share?