About the Opportunity
An exciting opportunity has arisen for a talented Configuration Management SME to join a well-established Fortune 500 company and take responsibility for driving key deliverables both for strategic initiatives and operational support activities for the Enterprise Configuration Management team.
This is a fantastic opportunity to fulfil a key, hands-on technical role in a global team using industry-leading technologies to enable strategic solutions such as Event Management toward achieving Artificial Intelligence Operations. The deliverables of the team have visibility to the top of the organisation and the successful candidate will have the opportunity to make an impact that is Enterprise wide.
Role & Responsibilities
- Contribute to the organisations analytical capabilities
- Develop and apply data driven insights to identify opportunities to improve quality
- Drive strategy through design and implementation of Configuration Management processes
- Develop and apply data driven insights to identify opportunities to improve quality through data, process, policy, training or technical changes to systems.
- Use process and data analysis from multiple sources to develop and measure KPIs that improves the health of the CMDB and promotes value to consumers and stakeholders.
- Day to day analysis of multiple complex data sets using different analytical methods
- Use process and data analysis from multiple sources to develop and measure KPIs that improves the health of the CMDB
- Proactively drive continuous improvement
- Participate on the appropriate IT Service Management process boards and steering groups and builds relationships with key stakeholders.
Skills & Experience
- Extensive experience of applied Configuration Management concepts, governance and practices
- At least 3 years’ experience of applied process and data analysis preferably in a technical environment
- Expertise in at least one of the following: ServiceNow, BMC Remedy or Cherwell
- Advanced Excel skills (including Charting, Pivot Tables, VLOOKUP, INDEX & MATCH)
- Ability to establish, manage and leverage relationships with internal and external partners
- Operate independently and effectively in a team-based environment
- Creative problem solver, curious and inquisitive – can progress tasks with limited direction
- Ability to create compelling visualisations to support effective communication with stakeholders
- ITIL and Service Management process experience
- Leadership skills
- Experience of server platforms (Linux or Windows)
- Network infrastructure knowledge
- Six Sigma Green belt or higher
- Knowledge of SACM portfolio of tools
How To Apply
Email your CV or any questions to Ashleigh Roberts at Berkeley Square IT (Ashleigh.Roberts@BerkeleySquareIT.com)
Please feel free to share
Top comments (0)