Our data stance can be found here: usefathom.com/data. We're making more changes in 2020 to make things even clearer, as there's a lot of grey area in varioius legislation.
We don't track users. Most analytics products will highlight all actions an individual took. We hold aggregates
Our business model relies on us not to collect tracking information. Google is an advertising company. Google does not have a history of putting privacy first, we do. See: en.wikipedia.org/wiki/Privacy_conc...
Fathom isn't for everyone but a large share of the market don't need to be using Google for their needs
Hey Jack, thank you for your reply! Great to have a direct conversation :-)
Let me comment on your points:
Disclosing what you are doing with the collected data is a great first step! On your anonymization-page, you are stating that IP addresses are used to generate hashed user ids. Both is PII under the GDPR, which not only concerns storage but also processing of data. This means users need to be able to opt out and your customers need to disclose and justify this practice.
Well, your customers might use Fathom to do exactly the same stuff like with Google Analytics. What is tracked to which extent is up to the implementation.
That is true. But this is also why Google is on the regulators radar compared to small or new companies.
Totally true! This is why I like Fathom from a diversity standpoint. But this also makes it a completely different product compared to Google.
Like I said, I like Fathom for what it is. But tracking users is never an easy undertaking these days and comes with a ton of regulations, and Fathom is no exception from that.
We, and our DPO, believe Fathom falls under legitimate interest (Article 6.1) within GDPR. We will be clarifying further this year as this area is far too grey
If our customers use Fathom in a way it wasn't intended, that's their perogative. We've not seen that as our customers use us for simplicity and privacy
If being on regulators radar meant that companies would be ethical, we wouldn't have cambridge analytica. Regulation doesn't guarantee ethics. Building your business so that you cannot survive UNLESS you put privacy first guarantees compliance
Thanks Frederik
Interesting exchange. We clearly have a lot of work to do with our messaging, and it's exchanges like these that make us go back and see where we can improve. Thank you.
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Hey Jack, thank you for your reply! Great to have a direct conversation :-)
Let me comment on your points:
Like I said, I like Fathom for what it is. But tracking users is never an easy undertaking these days and comes with a ton of regulations, and Fathom is no exception from that.
Hey Frederik,
Interesting exchange. We clearly have a lot of work to do with our messaging, and it's exchanges like these that make us go back and see where we can improve. Thank you.