Hi everyone,
I’ve been researching ways to streamline our support operations and came across several options. I’m particularly interested in understanding the real-world benefits and limitations of customer support automation tools. For instance, how do these tools impact response times, customer satisfaction, and workload for support agents?
Are there specific platforms that integrate well with existing CRMs, and what are the common pitfalls to avoid? I’d love to hear from anyone who has hands-on experience, especially regarding cost-effectiveness, ease of implementation, and measurable improvements in support efficiency.
Any insights or recommendations would be appreciated!
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