We also have this as rule #1 in our internal guideline - Always assume good faith from the other side. But I think you explain it much better in "try to interpret things generously".
Btw, we also shared our thoughts on communication challenge in remote work here - blog.xoxzo.com/2016/04/22/the-comm....
Ah, cheers for sharing. :) Will give it a read. And yeah, although it's really hard to actually do regularly in practice, I do believe it's probably one of the most important skills to keep yourself sane whilst working remotely.
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