At MaxBill, we’ve been into tenant billing for property mangers for two decades and literally… know the drill. Over they years, we saw property management companies struggling with regulations, internal inefficiencies, competitiveness when tenants left, inability to branch out to new types of properties, etc.
In many cases, the obstacle was legacy systems, for example, they could not go beyond existing customer base or their billing systems desperately needed automation.
In this piece, we’ll distill key reasons why the number one priority for property management companies, which is expanding portfolio, cannot be fulfilled based on what we see today at MaxBill (over 20 years of tenant billing, remember?)
Reason #1: PMCs still struggle with manual workloads in billing. If you cannot perform well with ordinary activities, how to grow further? Admin burdens will only increase for the employees. If implementing modern billing in tenancy, you increase the percentage of invoices auto-generated, you get time saved and zero billing errors.
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Reason #2: You cannot integrate property systems with other critical ones like tenancy and billing. When overcoming, companies reap multiple benefits, such as Accuracy of financial reconciliations between systems.
Reason #3: Your systems are poor in capacities of payment processing and collection rates. But if this is fixed, you get high payment success rate, etc.
Reason #4: These laws and regulations! Can your current billing system that works with regulation in the UK, for example, work with your potential clients in France or Germany? By the way, this should not be another billing, utility and property management system for nee geo, market, etc. It all depends on business capacities of your software.
Reason #5: Your tool does not provide accurate reporting and financial insights. How can you know percentage of invoices linked to tax reporting features?
Reason #6: Your property management software does have strong tenant and invoice management, which, in due turn, does not allow efficient handling of landlord management fees, tenant utility billing, and service charges, etc.
Reason #7: Business cannot scale up because you cannot maintain usability across multiple properties and ownership structures.
All these factors make us conclude that property management companies need to ‘heal the wounds’, ‘grow muscles’ and then go conquer the world.
What do you think? Let me know below.
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