It's tough to choose, but if I have to pick one that I think was most useful (how I'm defining best), then I have to go with Crucial Conversations by Kerry Patterson and team. I've applied its tactics to all sorts of tough conversations (at work, technical, and personal). While I'm no means an expert and not all of those conversations went perfectly, that book has helped me be a better communicator.
It's tough to choose, but if I have to pick one that I think was most useful (how I'm defining best), then I have to go with Crucial Conversations by Kerry Patterson and team. I've applied its tactics to all sorts of tough conversations (at work, technical, and personal). While I'm no means an expert and not all of those conversations went perfectly, that book has helped me be a better communicator.
Adding it to my list. 😃