DEV Community

Kokni Manus profile picture

Kokni Manus

404 bio not found

Joined Joined on 
Real Numbers: How Integrations Influence Pricing, Upsells & Expansion

Real Numbers: How Integrations Influence Pricing, Upsells & Expansion

Comments
6 min read
How to Make Integrations a Leading Customer Health Indicator

How to Make Integrations a Leading Customer Health Indicator

Comments
7 min read
Integration Depth vs Quantity: What Matters More for Customer Retention?

Integration Depth vs Quantity: What Matters More for Customer Retention?

Comments
6 min read
From Churn to Stickiness: How Product Integrations Boost Customer Loyalty

From Churn to Stickiness: How Product Integrations Boost Customer Loyalty

Comments
5 min read
5 Ways Poor Integrations Hurt Your Renewal Rates (and How to Fix Them)

5 Ways Poor Integrations Hurt Your Renewal Rates (and How to Fix Them)

Comments
7 min read
Why Integration Quality Now Drives Customer Renewals

Why Integration Quality Now Drives Customer Renewals

Comments
6 min read
From VPNs to ZTNA: The End of Traditional Remote Access

From VPNs to ZTNA: The End of Traditional Remote Access

Comments
6 min read
Why Zero Trust Is No Longer Optional in 2025

Why Zero Trust Is No Longer Optional in 2025

Comments
5 min read
Conversational AI and Service Scalability: Why Every Size of Business Needs It

Conversational AI and Service Scalability: Why Every Size of Business Needs It

Comments
6 min read
The Future of CX: Combining Human Empathy with AI Speed

The Future of CX: Combining Human Empathy with AI Speed

Comments
5 min read
Governance, Accuracy, and Integration: Managing AI in Service Operations

Governance, Accuracy, and Integration: Managing AI in Service Operations

Comments
6 min read
Conversational AI for Complex Industries: Healthcare, IT, and Enterprise Software

Conversational AI for Complex Industries: Healthcare, IT, and Enterprise Software

Comments
6 min read
Designing Service Workflows Around Conversation — Best Practices

Designing Service Workflows Around Conversation — Best Practices

Comments
5 min read
From Routine Tasks to High-Value Work: How AI Reshapes Agent Roles

From Routine Tasks to High-Value Work: How AI Reshapes Agent Roles

Comments
5 min read
The Role of Generative AI in Enhancing Conversational Support

The Role of Generative AI in Enhancing Conversational Support

Comments
6 min read
Evolving Customer Service Metrics for the AI Era

Evolving Customer Service Metrics for the AI Era

Comments
5 min read
How Conversational AI Reduces Tickets and Improves Service Efficiency

How Conversational AI Reduces Tickets and Improves Service Efficiency

Comments
5 min read
Why Conversational AI Is Not Just a Chatbot — It’s a Service Redesign

Why Conversational AI Is Not Just a Chatbot — It’s a Service Redesign

Comments
4 min read
loading...