Understand the two-system model first
TRACES NT does not manage its own credentials. Authentication runs entirely through EU Login, the European Commission's shared identity service, while authorisation happens inside TRACES NT through roles and organisation membership. Separating those two concerns explains almost every access problem teams hit.
The platform itself certifies movements of animals, plants, food and feed, and is managed by DG SANTE under Regulation (EU) 2017/625.
The identity layer: EU Login
Create the EU Login account with a work email, which becomes the permanent identity handle. Verify through the confirmation link, set a password, then enrol two-factor authentication with a mobile number or the EU Login Mobile app. Enrolment is the step most often deferred, and deferring it is what produces later authentication failures rather than authorisation errors. The TRACES NT account setup walkthrough covers each screen in order.
The authorisation layer: roles and organisations
Sign into TRACES NT with EU Login credentials and request access. Select the role type that matches your function: operator for businesses, authority for competent authorities, or private user. Then bind yourself to an organisation by searching for the existing record. Create a new organisation only when none exists, using exact legal name, address and activity type.
Validation is asynchronous
Requests sit pending until approved. Existing organisations are approved by their internal administrator. New organisations go to the competent authority, which usually takes one to a few working days. Design your onboarding timeline around that latency.
Verify the binding
At first login, confirm the dashboard shows the correct organisation and role. Assign a second administrator immediately so approvals are not single threaded.
See how iCustoms sits alongside your TRACES NT access to speed up filings. Watch a demo.
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