Support becomes easier when “automatic backup” is represented as observable states instead of a boolean. The useful sequence is desktop ready, paired, automation enabled, same network, and one file received.
State 1: trigger enabled
Automatic Backup is a manual setting. Installing or pairing the apps does not enable it by itself.
State 2: network qualified
Automatic upload requires the phone and computer to share a network. Initial setup needs internet; after setup, same-LAN Automatic Backup and file access can work without public internet.
State 3: background capable
Screen-off LAN transfers and background transfers are paid capabilities in the official build. An app-open test should not be generalized to every background state.
State 4: file received
The smallest reproducible test is one new photo with a known timestamp and an opened destination file. Phone and computer deletions are independent, so this is not full two-way sync.
A support report should include operating systems, build versions, network state, destination type, and the last visible state, while omitting credentials, connection codes, IP addresses, and private paths.
Disclosure: I work on LynavoDrive. FAQ: https://drive.lynavo.io/download.html?utm_source=devto&utm_medium=article&utm_campaign=automatic_backup_faq_20260807
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