Cofounder of honeycomb.io, coauthor of Database Reliability Engineering. Operations engineer, DBA, systems engineer, SRE, devops, etc. On call since I was 17.
The only good diff is a red diff.
know who your customer is. you are either going to be leaving shit tons of money on the table, or shit tons of easy customers on the table. pick one.
know what it costs you (don't forget the personnel costs) and bend towards sustainable.
align your incentives. things that hurt your platform should be expensive, things that are easy should be cheap. engineering cycles are always the hardest part.
you can't get every customer. be willing to walk away for the right reasons.
Cofounder of honeycomb.io, coauthor of Database Reliability Engineering. Operations engineer, DBA, systems engineer, SRE, devops, etc. On call since I was 17.
The only good diff is a red diff.
More seriously, ok, I guess I would say:
Thank you for such a thorough answer! Boy this is tough 😥.
so tough <3