🗣️66% of businesses see a voice-enabled customer experience as critical to their future, yet only 28% of businesses have adopted it.
From drive-thru automation to personalized orders – voice commerce is changing the way customers interact with brands.
On the one hand business got:
👌🏻 Automated service support
👌🏻Smart and personalized offerings
👌🏻Increased conversion rate
On the other hand, there are still bugs and errors in speech processing that result in:
🫠 Errors in speech interpretation
🫠🫠 Privacy concerns
🫠🫠🫠 Customer frustration with glitches
See how voice tech is reshaping restaurant & retail in our new article
Top comments (0)