A free, self-hosted ticket bot for Discord support teams. You run it yourself,
so your ticket data never leaves your server.
- Up to 25 ticket types, each with its own emoji, colour, category and modal questionnaire (up to 5 questions)
- Claim system, priorities, staff notes, canned responses and broadcast
- Reopen a closed ticket with one click, and pause auto-close per ticket when a case needs to stay open
- Self-contained HTML transcripts with avatars embedded as Base64, hosted behind a public link, optionally under your own domain
- 1 to 5 star ratings after closing, with the ticket category shown on the rating post and room for your team to comment on the feedback
- Auto-close for inactive tickets and staff reminders after X hours without a reply
- Runs on SQLite with zero setup, or on your own MySQL, MariaDB or PostgreSQL
- Optional built-in web dashboard, available in 7 languages: tickets, statistics, config and bot control in the browser, Discord OAuth login, per-role permissions, audit log
- Optional end-user portal, so the people who opened a ticket can read and answer it in the browser without touching anything else
- Tells you in your log channel when a new release is out
- 7 languages, no telemetry, AGPL-3.0
Overview and setup: https://www.msk-scripts.de/ticketbot
Docs: https://docu.msk-scripts.de/discord/discord_ticketbot/getting-started/
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