When many orders and payments flow into a single account, figuring out who paid and which order the money belongs to takes time. With PionPay, you can create Virtual Accounts (VA) on ACB to separate and manage incoming payments more clearly.
What is a VA on ACB?
A Virtual Account (VA) is an identifier account linked to a specific customer, order, or purpose, used to receive money. Each VA has its own unique identifier, so when funds arrive, the system immediately recognizes who the transaction belongs to. All collected funds still consolidate into your main account at ACB.
Example: Branch A → VA A; Branch B → VA B; Branch C → VA C.
How is a VA different from a shared receiving account?
A VA sorts incoming payments the moment money arrives, while a shared account forces you to reconcile manually afterward.
Criteria Shared account With VA
Identifying the payer Relies on transfer description; error-prone Based on a unique VA identifier
Reconciliation Manually checking each transaction Automatically categorized on arrival
Multiple orders at once Confusing, easy to miss items Each payment is clearly separated
Money management Centralized but hard to break down Centralized in the main account, still traceable by source
You also don't need to share your main account number with each customer.
How does PionPay help you create and manage VAs?
PionPay lets you create and manage ACB VAs directly within its platform, including:
Create VAs directly, without switching between multiple places.
Link each VA to a customer, order, or purpose according to how your business organizes its transactions.
Receive payments through individual VAs, making transactions easier to identify and reconcile.
How to add an ACB VA on PionPay
Go to the bank linking section and select "Virtual Account (VA)".
Enter a memorable name for the VA.
Confirm the OTP to create the VA.
Complete VA creation.
What should you keep in mind when using a VA?
A VA must be issued by a bank or an entity authorized by the bank, and used in line with the product's intended purpose. Opening and using payment accounts in Vietnam is governed by Circular 17/2024/TT-NHNN; the law prohibits identity impersonation and the buying, selling, renting, or lending of payment accounts (Source: FinanOne compilation, 2026). In this feature, VAs are created on ACB through PionPay's connection.
Frequently asked questions
Can I withdraw or transfer money out of a VA?
Typically, a VA is for receiving money only; funds are credited to your main account at ACB.
How many VAs can I create?
You can create multiple VAs by customer, order, or purpose; check PionPay or ACB's regulations for specific limits.
Does a VA help automate reconciliation?
Yes. Each transaction is tied to a unique VA, so payments are categorized as soon as money arrives.
Does money sent to a VA go to my main account?
Yes. The VA identifies the source of funds, while the money remains consolidated in your main account.
Start creating ACB VAs with PionPay
Go to PionPay to create an ACB VA, or call the hotline 0981.690.369 for advice on a setup that fits your business model.
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