TikTok Account Management Guide: How to Safely Update Your Email or Phone Number

As someone managing multiple TikTok accounts for global creators, I’ve noticed many users struggle with updating their account’s bound email or phone number. After helping dozens of clients navigate this process, here’s a streamlined guide to avoid common pitfalls.

Part 1: How to Change Your Email (Mobile App)

1. Go to your profile → Tap the three-line menu → Settings and Privacy.
2. Select Manage Account → Tap your current email address.
3. Enter the new email → Check your inbox for a verification code (ensure email services like GetMX Email are stable for timely delivery).
4. Enable 2FA using an authenticator app (e.g., Google Authenticator) for added security. Pro Tip: Avoid using public Wi-Fi during this process to reduce security risks.

Part 2: Updating Your Phone Number

1. Ensure your old number remains active for at least 48 hours post-change.
2. New numbers must never have been linked to another TikTok account.
3. Include the country code (e.g., +1, +44) for international numbers.
4. If verification fails, request a voice call code instead of SMS.

Part 3: Troubleshooting Common Issues

Lost Access to Original Email/Phone?

• Use the “Report a Problem” feature in the login screen.
• Submit a government-issued ID + a video selfie holding the ID (ensure clear visibility).
• For business accounts, attach official company documents.

Why Verification Takes Longer?

• TikTok’s automated system flags frequent changes. If stuck, contact support via the web portal with subject line: “Urgent: Account Access Recovery”.

Best Practices for Account Safety

1. Dual-Binding: Always link both email and phone to critical accounts.
2. Use Domain Emails: For brand deals or collaborations, create unique addresses (e.g.GetMX Domain Email, [e-mail]) to isolate risks.
3. Log Changes: Track updates in a spreadsheet with dates and verification statuses.

A Real-World Example

Last month, a creator lost access to their 500k-follower account after their phone was stolen. By preemptively enabling 2FA and using a dedicated email (not linked to other services), we recovered the account in 3 days via TikTok’s support team.

Post-Update Checklist

After changing your details, verify:
Ads Manager permissions
LIVE access
Monetization features
Connected third-party apps (e.g., Instagram, Shopify)

Final Reminders

• TikTok prohibits account trading. All changes must reflect real ownership.
• For time-sensitive issues, tag @TikTokSupport on Twitter/X with your case ID for faster replies.
• Never share verification codes with third parties, even if they claim to be “TikTok staff”. Stay secure, and keep creating!