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Discussion on: Twilio Hackathon Help Thread

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philnash profile image
Phil Nash • Edited

Oh no! Sorry about that. Our fraud detection does hit the occasional false positive.

If your account has been suspended you will have received an email from our fraud team with more information and a number of questions. The best course of action is to reply to that email and answer the questions. That will give the fraud team more detail and allow them to unlock your account.

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gyocran profile image
gyocran

I have submitted a ticket and sent you an email containing my Account SID. Thanks so much for help

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philnash profile image
Phil Nash

I think you're back up and running now. Good luck building your hack!

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gyocran profile image
gyocran

Yes I am Phil! Thanks for your help. I appreciate it.

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dev00114 profile image
Dev00114

Hi, Nice to meet you.
I got the same issue.
Please check my image, let me know your answer

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philnash profile image
Phil Nash

Hey, Iā€™m not sure what image you mean here.

If your account has been suspended you will have received an email from the Twilio fraud team with some questions. You should respond to that email and answer the questions, that will help the team unlock your account.

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vanotis720 profile image
Vanotis720

hi Phil! I replied to the email with the answers to all the questions but it's been a few days that my account is still unblocked