Awesome @lucaboriani ! I have some questions if you don't mind.
1) How do you handle customer support? Using an specific software like zendesk? How do you make it scale?
2) What do you do if the customer contacts you in your free time?
Hi!
Well, question n°1:
It depends on the kind of project; if the client already uses a system and is willing to give me an account I use what she/he already feels comfortable with. Otherwise I normally setup a trello/asana/youtrack/... board and give access to the customer.
Oftentimes they simply write mails and we arrange for a call when needed.
Question n°2, contacted in freetime:
If I'm being contacted for something bad like a bug in what I've made I tend to reply asap and act accordingly (cannot stand it when it's my fault), otherwise I simply reply the next time I start working (I always tell client how I'll behave in such situations so they do not get mad at me if I answer after 3 days... ).
Moreover I tend not to leave my personal number to anyone I do not already know, as you can't call a number you don't have 😁
Thanks, It took some time and adjustements but it's working fine so far.
Oftentimes a contractor position is the middle point between 'safety' and 'freedom', If you find the right company go for it!
I have no twitter nor fb account and never had one (so I can read more on dev and other interesting stuff instead of ... trolls and kittens 😂) .
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Awesome @lucaboriani ! I have some questions if you don't mind.
1) How do you handle customer support? Using an specific software like zendesk? How do you make it scale?
2) What do you do if the customer contacts you in your free time?
Hi!
Well, question n°1:
It depends on the kind of project; if the client already uses a system and is willing to give me an account I use what she/he already feels comfortable with. Otherwise I normally setup a trello/asana/youtrack/... board and give access to the customer.
Oftentimes they simply write mails and we arrange for a call when needed.
Question n°2, contacted in freetime:
If I'm being contacted for something bad like a bug in what I've made I tend to reply asap and act accordingly (cannot stand it when it's my fault), otherwise I simply reply the next time I start working (I always tell client how I'll behave in such situations so they do not get mad at me if I answer after 3 days... ).
Moreover I tend not to leave my personal number to anyone I do not already know, as you can't call a number you don't have 😁
Thanks, bud! You are handling it great, you make it looks easy! You are low-profile too, I can't find your Twitter or something else to connect with 😆
I couldn't handle it smoothly as you do, so I gave up! I prefer to be an employee and have one client which is the company I am working for 😅
Thanks, It took some time and adjustements but it's working fine so far.
Oftentimes a contractor position is the middle point between 'safety' and 'freedom', If you find the right company go for it!
I have no twitter nor fb account and never had one (so I can read more on dev and other interesting stuff instead of ... trolls and kittens 😂) .