Originally published on AI Tech Connect.
What breaks when "a human approves this" meets production volume The first version is always the same, and it is always fine. Somebody adds a check before the risky tool call. The agent pauses, a row lands in a table, a Slack message goes out, an ops person clicks approve, the agent carries on. It works in staging. It works in the pilot with forty actions a day. Everyone agrees that human oversight is important and the ticket closes. What ships to production is not that. What ships is a system where the number of pauses per day is a function of traffic, and the number of people available to unpause them is a function of a headcount plan written before anyone knew what the escalation rate would be. Those two numbers were never reconciled, because nobody framed the problem as one where they…
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