Originally published on AI Tech Connect.
What you need to know Most evaluation suites for conversational AI test the wrong thing. They send one prompt, read one reply, score it, and move on — and then the product ships and falls over the moment a real user asks a follow-up. That is because almost nothing interesting about a conversational agent happens in a single turn. The interesting behaviour is between the turns: whether the assistant asks a clarifying question instead of guessing, whether it remembers the constraint you gave it four messages ago, whether it stays on the task you set or quietly drifts onto a different one, and whether it can recover gracefully once it has made a mistake. A single request-and-response test cannot see any of that, because none of it exists yet at turn one. The benchmarks make the size of the…
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