Step 1. Identify the problem
What is the pain point you want to solve? For instance, you want to build a chatbot to help your team organize the sales meetings.
Step 2. Define the scope
What is the main functionality? Your chatbot should be able to schedule meetings. The bot will connect the sales representatives and the manager. When the meeting time is scheduled, the bot will send a reminder to all involved parties.
Step 3. Identify the endpoints
What is the content you want to share? What is the format? You need to think about the information that will be shared. For instance, the bot will have to send the meeting invite via email, to create a calendar event, and to send reminders.
Step 4. Design the conversation flow
What are the possible paths of the conversation? For example, to schedule a meeting, the manager can ask to invite another sales representative.
Step 5. Code the chatbot
Write the conversational script and use tools to code chatbot:
Some examples of tools:
a) IBM Watson Bot Builder
b) Wit.ai
c) Dialogflow
d) Botfuel
Step 6. Test the chatbot
Test and refine the chatbot.
Top comments (0)