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**SmartSupport AI**: A Customer Support Chatbot That Never Forgets

**SmartSupport AI**: A Customer Support Chatbot That Never Forgets

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4 min read
Keeping a Chatbot Under a 9‑Second Serverless Timeout with Free LLMs and a Fallback

Keeping a Chatbot Under a 9‑Second Serverless Timeout with Free LLMs and a Fallback

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4 min read
Building a bilingual AI chatbot for Canadian users: English, French and the privacy checks in the code

Building a bilingual AI chatbot for Canadian users: English, French and the privacy checks in the code

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4 min read
The Chatbot Bridge (Part 2)

The Chatbot Bridge (Part 2)

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3 min read
Dify: Before Your Support Bot Answers a Customer, Ask It the Question Your Help Docs Don't Cover

Dify: Before Your Support Bot Answers a Customer, Ask It the Question Your Help Docs Don't Cover

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5 min read
Voice agents vs chatbots: an architecture decision, not a feature list

Voice agents vs chatbots: an architecture decision, not a feature list

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5 min read
I built a private ChatGPT with Flask and Ollama. Here's what tripped me up.

I built a private ChatGPT with Flask and Ollama. Here's what tripped me up.

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5 min read
Why our Messenger booking bot doesn't use an LLM to decide what to say (and went from 55% to 71% on real guest messages)

Why our Messenger booking bot doesn't use an LLM to decide what to say (and went from 55% to 71% on real guest messages)

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4 min read
How to Test an AI Character Chat App in 15 Minutes: 7 Prompts That Reveal Memory, Personality and Safety

How to Test an AI Character Chat App in 15 Minutes: 7 Prompts That Reveal Memory, Personality and Safety

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6 min read
Stop Your Support Chatbot From Hallucinating: 7 Practical Fixes

Stop Your Support Chatbot From Hallucinating: 7 Practical Fixes

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8 min read
How to Select a Chatbot API for Invoice Quality Tradeoffs — Portable Cost Analysis

How to Select a Chatbot API for Invoice Quality Tradeoffs — Portable Cost Analysis

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5 min read
Building a WhatsApp AI Chatbot That Hands Off to a Human: Architecture and Pitfalls

Building a WhatsApp AI Chatbot That Hands Off to a Human: Architecture and Pitfalls

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8 min read
5 Ways an AI Chatbot API Minimizes Repetitive Token Cost in Python (for Moderation)

5 Ways an AI Chatbot API Minimizes Repetitive Token Cost in Python (for Moderation)

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7 min read
Node.js Chatbot API Compare: Long Context Good Quality via Schema Drift Controls

Node.js Chatbot API Compare: Long Context Good Quality via Schema Drift Controls

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6 min read
Compatible API or Direct SDK for In-App Chatbots: Choose by Latency

Compatible API or Direct SDK for In-App Chatbots: Choose by Latency

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7 min read
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