Amazon SES Setup for Tracking Bounces and Complaints

Objective

To configure Amazon SES to capture and analyze bounce and complaint notifications for emails sent through SES, ensuring efficient handling of email delivery issues and maintaining sender reputation.

Set Up Amazon SES

Verify Your Domain/Email Address:

• Go to the Amazon SES console.
• Verify the email addresses or domain from which you plan to send emails.
• Optional: Add the TXT, CNAME, and MX records to your DNS for domain verification (if sending from a domain).

Optional: Enable DKIM (DomainKeys Identified Mail):

• In SES, enable DKIM to sign emails and improve deliverability.
• Update your DNS with the DKIM records provided by SES.

Send Test Emails

• Use the SES console or an application to send test emails to ensure the setup is correct.

Configure Bounce and Complaint Notifications

Create a Configuration Set:

• In SES, create a configuration set to track email sending events like bounces or complaints. Attach Event Destinations:
• Create new Amazon SNS as an event destination in the configuration set.
• Specify which events (bounces/complaints) you want notifications for.

Note: Make the separate event destination for bounce and complaint in configuration set.

Set Up Amazon SNS for Notifications

Subscribe to the Topics:

• Add subscriptions to the topics based on your preference:
• Email (to receive notifications in your inbox).

Outcome

By completing this setup, you will:

• Automatically track emails that are bounced or marked as complaints.
• Receive notifications through Amazon SNS.
• Use the data to improve email deliverability and reduce sending to invalid or flagged addresses.
• You can also check the suppression list in SES to see the list of bounce and complaint.