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Get locked out of 2 factor authentication of github

Sonika Baniya
mostly backend
・1 min read

I get locked out of github 2 factor authentication of github. I know my username and password. My country isn't listed in github messaging region. so i have to use other app like 'Authy' to get 2fa code. When i reinstall 'Authy' app i cant find the github acc that was connected in github. i also lost the recovery code that github has given me at the time of enabling 2fa.

So, as matter of fact i requested github to cancel my 2fa and i got the email that they will take 3-5 business days but it been 10 days. i haven't heard anything from github. i really need to access my github acc. anyone of you have faced this issue previously?

Discussion (15)

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tomerfi profile image
Tomer Figenblat

Have you tried github.community/ ?

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sonikabaniya profile image
Sonika Baniya Author

Yeah i looked there and my situation is exactly the same situation here: github.community/t/locked-out-of-2...

But I cant reach to private support as I don't have account now. i really don't know what to do next

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tomerfi profile image
Tomer Figenblat

I'll be at my office in about half an hour, maybe I can try and reach the private support from my account and ask for help for your user.

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sonikabaniya profile image
Sonika Baniya Author

thank you so much, my github id is @sonikabaniya

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tomerfi profile image
Tomer Figenblat

I've contacted support I'm sure they'll reply shortly,
I'll get back here with their response.

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sonikabaniya profile image
Sonika Baniya Author

Thank you Tomer, highly appreciated your help :))

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tomerfi profile image
Tomer Figenblat

No problem.
:-)

Until we get an answer, you can perhaps try start a new post in the github community site, maybe you'll get an answer faster there.

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sonikabaniya profile image
Sonika Baniya Author

yes, i should do that

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sonikabaniya profile image
Sonika Baniya Author

Hi Tomer, is there any update in this case?

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tomerfi profile image
Tomer Figenblat

I'm was checking out the ticket just now, and it appears to be closed...by me.
Weird, I must have tapped the close button by accident or something.

I'm really sorry, I've just reopend it.

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sonikabaniya profile image
Sonika Baniya Author

Oh.. no worries. It happens sometimes, just let me know if you hear anything from there. You can dm me on twitter if its easier for you that way. Thank you Tomer for being super easy to reach. It means a lot to me.

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tomerfi profile image
Tomer Figenblat

After re-opening, the ticket date is still 7 days ago, so I'm sure it will be answered shortly.
I'll keep an eye open for it this time.

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sonikabaniya profile image
Sonika Baniya Author

Hi Tomer, they replied to my ticket and disable my 2fa. I am able to login back. I just wanted to let you know. Thank you so much for being there :))

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tomerfi profile image
Tomer Figenblat

Yes I see now they also replied to my ticket providing a link for you to get in contact with them.
If you need the link, just let me know.
:-)

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iamprazol profile image
Prajjwal Poudel

@tomerfi I am having the same issue. Can you please help me out here :).