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Sonu Goswami
Sonu Goswami

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A mistake I made early when looking at SaaS growth

I assumed slow growth meant weak execution.

Bad marketing.
Unclear messaging.
Wrong pricing.

But sometimes the real issue is simpler:

You’re asking for too big a decision, too early.

A lot of products don’t fail because they’re bad.

They stall because the first step feels heavy.

Think about what the user has to do after discovering you:

Do they need to involve a team?
Change an existing workflow?
Connect other tools?
Justify the decision to someone else?

If yes — that’s not a quick signup.
That’s a commitment.

And commitment doesn’t come from casual exposure.

It usually comes after:

Repeated exposure
Context around the problem
Seeing others adopt it
Trust building over time

But many founders try to trigger that kind of decision in a single touchpoint.

One blog post.
One ad.
One launch.

That gap is where growth slows down.

Because the user isn’t saying “no” —
they’re saying “not enough confidence yet.”

What changed how I think about this:

Instead of asking “how do we get more people in?”

It’s more useful to ask:

“What needs to happen before someone is ready to say yes?”

For some products, that answer is almost nothing.
For others, it’s a whole sequence of trust-building moments.

If you skip that sequence, growth feels stuck no matter how much traffic you push.

Curious if others have run into this — where the problem wasn’t awareness, but the size of the decision you were asking for upfront.

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