Do you know what's common between apps like Zomato, Uber, Instagram and the likes? 🤔
All these apps are built keeping their customers in mind.
They collect tons of metrics, feedback, and understand usage patterns to decide the roadmap for their apps.
The same analogy can be applied to Platform Engineering as well.
Treat your developers as your customers and their requirements as features of your platform. 😮
Understand what your developers do, from what tools they use to the processes they follow.
These will help you build a customer-focused platform that your developers will like and use. 👨💻
More importantly, enable feedback mechanisms that will help your developers pass on critical feedback that will be useful in shaping your platform.
Customer-centricity is just one of the tenets of the Product Mindset for building platforms.
In this blog post, I've listed other tenets as part of the platform as a product mindset that you can incorporate.
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