Power Virtual Agent in a Day - a curated link list

Photo by Gianandrea Villa on Unsplash

Attending a "Power Virtual Agent in a Day" (PVAinaDay) workshop is highly recommended when beginning with Power Virtual Agents. After conducting numerous workshops alongside colleagues and utilizing our script to engage participants, we adopted Microsoft's new "Power Virtual Agents in a Day" curriculum.

Motivation

With the new Microsoft Learn-based curriculum, everyone can participate in the PVAinaDay workshop, with or without an instructor. However, there are many more aspects to explore after the seminar. That's why I've created a curated list of links to my articles and external sources, which will guide you on your journey to becoming a proficient Power Virtual Agent bot keeper.

Power Virtual Agents in a Day - Instructor-Led Workshop

This course offers hands-on experience designing and developing a chatbot in less than a day.

Participants will learn how to:

1. Review the prerequisites and setup process for the bot. 2. Build their first chatbot. 3. Experiment with topic suggestions. 4. Enhance chatbots using entities and variables. 5. Integrate bots with other Microsoft Power Platform products. 6. Understand the authentication process. 7. Share the bot with the group and interact using Microsoft Teams.

Training Content

In this learning path, you'll complete hands-on activities using Microsoft Power Platform, specifically Power Virtual Agents and Power Automate.

It is designed for use with the Power Virtual Agents in a Day instructor-led course but can also be used as a self-study course.

Module 1: Plan your first chatbot

Module 2: Create your first chatbot in Power Virtual Agents

Module 3: Authoring 101: writing in unified authoring

Module 4: Build Power Automate flows for your chatbot

Next steps - Power Virtual Agents

• My complete Power Virtual Agents 101 series,
  
  to mention some articles

  • Creating Multilingual Chatbots with Power Virtual Agents: 3 Workarounds to Get Started
  • Transform your AI assistants with the ability to generate answers, perform actions, and additional features using Microsoft Power Virtual Agents
  • Power Virtual Agents and PowerFX: A Sneak Peek
  • Power Virtual Agents: Find Online Content-Based Topic Suggestions
  • Creating Powerful Bots with Power Virtual Agents' Natural Language Understanding and Custom Entities

• external links

  • the bot building handbook
  • envisioning worksheet
  • requirements sheet
  • the PVA Architecture series
  • Power Virtual Agents licensing
  • How to dynamically show the user all available topics in the PVA within three steps – by Marcel Lehmann
  • generative answers - PVA, try it
  • ROI Study
  • Customer stories
  • Power Virtual Agent Blog
  • Future of Bot building (blog article)
  • Product Updates
  • Power Virtual Agents documentation

Next steps - Power Virtual Agents with Dynamics Customer Service

• My complete Power Virtual Agents with Dynamics 101 series, to mention some articles

  • Dynamics 365 Customer Service with Power Virtual Agents - Part 1 (automation with text chat)
  • Dynamics 365 Customer Service with Power Virtual Agents - Part 2 (automation with voice/voice bots)
  • Dynamics 365 customer service: configure call recording and transcription for voice bots and agent dialogues.
  • Dynamics 365 Customer service: Realtime translation to break barriers in text chats.
  • Dynamics 365 Customer Service: Effortlessly Detect Clients in Conversations
  • Enhancing Customer Support with Power Virtual Agent Copilot
  • Enhancing Customer Support with Dynamics 365 Copilot

Additional Content

• Training: RPA in a Day (Power Automate)

• Training: Administrator in a Day (Microsoft Power Platform)

• Training: Dataverse for Teams in a Day

• Training: Connect and engage with customers with Omnichannel for Dynamics 365 Customer Service

Conclusion

Power Virtual Agents are part of Microsoft's Power Platform, constantly evolving and expanding. Attending a Power Virtual Agents in a Day workshop is an ideal starting point for your journey, but there is much more to explore. This curated list aims to gather all the exciting articles on one page. If something is missing, please feel free to reach out, and I will be happy to include it.