Designing Multi-Actor Workflows Without Multiple Sources of Truth
User, admin, support, operations, and audit interfaces may interact with the same case—but they should not maintain separate versions of its workflow.
A stronger architecture uses:
- One authoritative workflow
- Explicit business commands
- Contextual server-side authorization
- Version checks and idempotency
- Actor-specific views
- Protected audit evidence
Each interface remains a client of the same process, with only the authority and data required for its responsibilities.
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