We stopped fixing symptoms in production

Earlier, when something broke, we patched fast.

Add a condition
Skip a case
Hotfix and move on

Issue gone. Or so it looked.

A week later, something else breaks.
Different place. Same root cause.

We were fixing symptoms.

Real problems were:
Bad data coming in
Assumptions not holding
Flows breaking under edge cases

Now we slow down before fixing.

We trace the full path
Check what triggered it
Look at related flows

Sometimes the fix is not even in the same module.

Fix takes longer.

But it stops coming back.

Quick fixes feel good.
Root cause fixes actually work.

This shows up a lot in BrainPack deployments. When multiple systems are connected, fixing one symptom usually means the real issue is still running somewhere else.