How Cart2Cart Uses Workalizer for Customer Success and Team Performance

I am Natalia Dyachuk, Head of Customer Success at Cart2Cart. Our team extensively uses Google Workspace—Meet, Drive, Gmail, and Chat—as we assist merchants in moving store data between eCommerce platforms. Cart2Cart is a shopping cart migration service: we transfer products, customers, orders, and related data, enabling merchants to switch platforms without starting from scratch. This work is highly collaborative, customer-facing, and often spans multiple time zones. Clear visibility into our operational methods is as vital as the migrations themselves.

Workalizer operates by leveraging Google Workspace usage and audit signals. It does not access message bodies or file contents. What it provides is a clear insight into collaboration patterns—sufficient to coach our team, safeguard focus time, and conduct fairer reviews. Here’s how we utilize four areas most critical for Customer Success.

Meeting Analytics

Customer Success at Cart2Cart is heavily involved in meetings: kickoffs, status calls, escalations, and internal syncs. Without shared visibility, calendars can easily become full, eliminating time for deep work. Work