Defining Service Level Management
Service Level Management (SLM) focuses on maintaining the quality of service through agreements known as SLAs. It aligns service performance with customer expectations.
Developing SLAs That Work
Well-defined SLAs set measurable standards for performance, response time, and availability. They act as a mutual understanding between service providers and clients.
Improving Through Regular Reviews
Continuous review of SLAs ensures that services evolve with business needs and remain effective in a changing operational environment.
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