Hiver Review (2026)
Rating: 4.6/5 | Starting from $15/month
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What is Hiver?
Hiver is a Gmail-native helpdesk that adds shared inboxes, assignment rules, SLAs, and collaboration features directly inside Google Workspace without leaving Gmail.
Pros and Cons
Pros:
- Works entirely inside Gmail—zero context switching
- Shared inboxes with collision detection
- Harvey AI assistant for auto-replies and summaries
- SLA tracking and escalation without a separate tool
- CSAT surveys and analytics built in
Cons:
- Requires Google Workspace—no Outlook or other email support
- Less powerful automation than standalone helpdesks
- Scales less well than enterprise platforms
Verdict
Hiver is the best helpdesk for Google Workspace teams that want powerful collaboration without abandoning the familiar Gmail interface.
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