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Discussion on: I created DEV and have other positive qualities, ask me anything!

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Yechiel Kalmenson

It's no secret that dev.to is one of the most positive and supportive developer communities.

What do you think is the most important thing when moderating a community to ensure that everyone feels welcome and included?

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Ben Halpern • Edited

The term I use in my own mind to talk about this is "chaotic empathy".

People are wired to be empathetic but mostly in a known scenario where it's pretty clear who is being affected by what.

Since anyone could be reading anything on DEV from any context, we need to account for the "chaos" of the situation. We can't be overly consumed with any one solution for one problem, we really need to be thinking holistically about what might affect people which ways.

I draw on a lot of personal anecdotes and then try to apply those scenarios to folks who might feel the same way but are in different scenarios in terms of their personal vulnerabilities, background, insecurities, etc. And I've tried to meet and befriend folks from as many genuinely different backgrounds as possible and really try to find ways my world view needs shifting.

Software developers tend to solve for problems they most care about. I truly believe that we care about certain interpersonal and safety-oriented human needs more than the creators of Twitter and other platforms ever did—and it's hard to retrofit those values onto a project or company after the fact.