Survey Results
iDev's 2026 annual customer satisfaction survey covered 326 enterprise clients, with overall satisfaction reaching 92% and Net Promoter Score (NPS) hitting 78, up 12 points from last year. The industry average NPS is approximately 45.
Key Insights
The top three areas of satisfaction: technical support response speed (4.8/5), solution customization capability (4.7/5), and product stability and reliability (4.6/5). Main improvement suggestions focused on documentation enhancement and training resource expansion.
Improvement Actions
In response to feedback, iDev has launched a documentation center upgrade plan, set to deliver a new interactive developer documentation platform and video tutorial library in Q3.
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