UPS lists customer service at 1-800-742-5877, Monday to Friday 7am-11pm ET and Saturday 8am-8pm ET. No Sunday hours are listed. Only the international shipping line, 1-800-782-7892, runs 24/7. Have your tracking number ready.
UPS Phone Numbers We Checked
| Line | Number | Hours | Where we found it |
|---|---|---|---|
| Customer service | 1-800-742-5877 | Mon-Fri 7am-11pm ET, Sat 8am-8pm ET | UPS's page |
| International shipping | 1-800-782-7892 | 24/7 | UPS's page |
| Domestic billing | 1-800-811-1648 | Not listed | UPS's page |
| Technical support | 1-877-289-6418 | Mon-Fri 7:30am-9pm ET, weekends 9am-8pm ET | UPS's page |
| Hearing impaired | 1-800-833-0056 | Not listed | UPS's page |
Checked on November 2, 2026, starting from UPS's contact page. "Not confirmed" means we could not find that number or those hours on a UPS page we read, so check before relying on it.
Getting Past the Menu
Reported by GetHuman (updated 2026-10-31), not by UPS: choose to report a problem with a shipment, say "Shipment", enter your tracking number or press 0#, then say "Customer Service" twice. GetHuman's sample shows an average hold of about 2.5 minutes.
What to Know Before You Call
Don't trust a page that says UPS phones are always open. On UPS's own page, the 24/7 hours belong to the international line only.
Options Without Calling
UPS's page offers a virtual assistant, and suggests signing in to a shipper account to see the best support option.
Have an AI Make the Call
Assindo is an AI phone assistant. It dials, works through the menu, waits on hold and talks to whoever answers, then sends you a written summary and the transcript. You could tell it:
Call UPS on 1-800-742-5877 and ask why tracking number [number] has not moved since [date], and open a trace if they offer one. Tell me the reference number.
Limits matter here. Assindo says it is an AI calling for you, and it cannot pass an identity check that needs your voice or a code only you can see. An agent may also decline to discuss your account with an assistant. If that happens, the summary tells you what they asked for, and you take it from there. Assindo is not affiliated with UPS.
Originally published at https://assindo.com/news/how-to-reach-a-person-at-ups
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