By Ayush Maheshwari
Over the last couple of years, most of us have become familiar with AI tools like ChatGPT and Claude. They can answer questions, generate content, and help with research. But now, the conversation is slowly shifting toward something called Agentic AI.
When I first heard the term, it sounded quite technical. However, the basic idea is simple. Instead of waiting for instructions at every step, AI agents can carry out a series of tasks on their own, follow workflows, and help complete routine work with less human involvement.
For India's IT services industry, this could have a significant impact.
Why It Matters for IT Teams
Indian IT companies work on large projects involving software development, testing, support services, client communication, and project management. A lot of time is spent on repetitive activities such as updating reports, tracking tickets, preparing documentation, and following up on tasks.
These activities are necessary, but they often take time away from more important work.
This is where Agentic AI becomes interesting. Instead of helping with just one task, AI agents can manage multiple steps in a process. For example, they can collect information, organize it, generate updates, and notify the relevant team members automatically.
As a result, teams may be able to spend more time solving problems and less time handling routine administrative work.
Practical Applications in Everyday Work
One area where I think Agentic AI could be particularly useful is IT support.
Support teams often receive hundreds of tickets every day. An AI agent could help categorize issues, identify common problems, suggest solutions, and route tickets to the right teams. This could reduce response times and improve efficiency.
Project management is another example. Team leaders spend a lot of time collecting status updates and preparing reports. An AI agent could gather updates from different tools, summarize progress, and highlight delays before meetings.
Even documentation, which many professionals find repetitive, could become easier. AI agents can help maintain project documents, update knowledge bases, and organize information for future reference.
An Indian Example
The growing interest in AI can already be seen across India's IT sector. Companies such as Infosys, TCS, and Wipro have been investing heavily in AI-related training and digital transformation initiatives.
This shows that AI is no longer viewed as an experimental technology. It is becoming part of everyday business operations. As Agentic AI continues to develop, it is likely that more Indian IT organizations will explore how AI agents can improve productivity and streamline workflows.
Three AI Prompts to Explore Agentic AI
For anyone curious about how Agentic AI could be used in IT services, these prompts are a good starting point:
Prompt 1
"Act as an IT project manager and suggest tasks that an AI agent can automate during a software development project."
Prompt 2
"Create a workflow showing how an AI agent can handle IT support tickets from submission to resolution."
Prompt 3
"Suggest practical ways an Indian IT services company can use Agentic AI to improve productivity without reducing human involvement."
Final Thoughts
From what I have learned, Agentic AI is not about replacing IT professionals. It is about helping them manage routine work more efficiently.
Technology has always changed the way people work, and AI is simply the latest example. The teams that benefit the most will probably be those that learn how to combine human expertise with AI-powered assistance.
For Indian IT services companies, Agentic AI represents an opportunity to improve productivity, reduce repetitive work, and allow employees to focus on tasks that require creativity, decision-making, and problem-solving. Those are areas where human skills will continue to matter the most.
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