A few weeks ago in my Bite-Sized Wizardry series, I explored the common challenge of nandling Lingering Conversations Gracefully in Microsoft Copilot Studio specially with classic orchestration.
At the time, I focused on building custom workarounds. However, whether it was a feature I missed or one that has been recently enhanced, I've since found a built-in piece of magic that directly addresses this: the Latency Message.
How to Cast the Spell:
Find the Latency Message Section With the node selected, look at its properties pane on the right-hand side of the screen. Scroll down until you find the section titled Latency Message, just like the one highlighted in the screenshot. Check the box next to Send a message.
In the text field that appears, type the reassuring message you want your users to see while they wait.
Some powerful incantations include:
"Just a moment while I consult the archives..."
"Let me look that up for you..."
"Searching our knowledge base now, please wait..."
And that's it! The copilot will now automatically display this message while the action is in progress.
The Latency Message is a perfect example of a low-effort, high-impact feature. It doesn't change what your bot does, but it fundamentally improves how it feels to interact with.
By providing this simple piece of feedback, you transform your copilot from a simple tool into a polished, professional, and genuinely conversational assistant.
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