Let's go back to the year 1950! A computer scientist, Alan Turing, had a thought, "what if machines can think?" Well, this thought was too ahead of its time. After that, he started working to find out the answer to that question.
In 1966, Joseph Weizenbaum, a German computer scientist, took Alan's work forward and created a program called "ELIZA" (the first-ever chatbot in history) with the aim to delude users by making them believe that they are conversing with real humans.
And that was the birth of chatbots!
After that, chatbot development has evolved to a great extent. Modern businesses have discovered various uses for chatbots, from 24*7 customer support, higher user engagement to the increased lead conversion process.
- Understand the kind of questions people frequently ask by using existing conversation data.
- Through training, it analyzes the correct answer to those repeatedly asked questions.
- Constantly gets the batter to answer those questions by using NLP and machine learning to learn the context.
#1. 24/7 Availability
AI chatbots are readily available all the time for helping out your consumers with instant response in real-time. These chatbots can perform with the same accuracy and efficiency irrespective of how many times the users raise a query because they have the advantage of never tiring out.
#2. Save Customer Service Costs
Do you know that there are around 265 billion customers reported, and around $1.3 trillion was spent by businesses to service these requests? And you can save upto 30% of this with the help of chatbots.
#3. Generate More Qualified Leads
Conventional landing pages have in the phase of stagnation, and here AI chatbots can be a creative and effective way. You can embed the bot right in the same view as a .pdf to the email sent to your customers.
With this, when they read your ebook, you can start a conversation at any point.
Something like this;
#4. Quick Solution Of Complex Queries
Chatbots stores the customer data automatically such as;
- The purchase history
- Inquiry frequency
- Number and types of clicks etc. With the help of this kind of data, AI chatbots can solve complex queries easily.
#5. Keeping Up with the Trends
Messaging apps reach a higher number of users compared to social networking sites according to Business Insider. Chabot offers businesses an opportunity to reach a large number of users and stay upto date with global trends. And the reason for that is users prefer to interact with business with chatbots because it is more convenient and faster to use. Therefore, businesses are looking for the chatbot development company to build their own chatbots.
As chatbots are revolutionizing the way businesses are interacting with consumers, you can also leverage the fantastic business benefits of chatbots! You can save costs, stay connected with customers 24*7, increase the lead, and enjoy many benefits with chatbots.
How Integrating Chatbot In Your Business Can Help You Improve Your Customer Experience