We are witnessing that chatbots have revolutionized the way of offering customer services. We are seeing that people across the globe are using messenger applications more than any other social network. So, there is a severe disruption as, for the first time, the app boom is over.
So, being the startup or the enterprise, how would you seek the opportunities coming to you in this messaging world?
Yes, Chatbots can be your all in one solution.
Firstly, let take a look at some statistics related to chatbots;
- IBM has stated that businesses can save upto 30% of the cost of their customer support with the help of chatbots.
- According to Statista, 64% of the companies think that they will able to offer a more personalized customer support experience with chatbots.
- Ubisend study revealed that 35% of customers are willing to see more businesses integrating chatbots on their websites. So, with such growing popularity and acceptance among businesses and users, many businesses are planning to build a chatbot for their business. At that time, many of them will face a common question; “Which are the best chatbot frameworks?” Here’s your answer.
Top 5 Chatbot Development Frameworks;
1) Wit.ai
IT is an open-source NLP application programming interface. Basically, it allows developers to build devices and applications that can talk with users. It will enable you to create a voice or text-based chatbot that will easily chat with humans on their preferred messaging platform. Wit.ai platform will enable you to develop;
- Mobile applications
- Wearable devices
- Chatbots
- Home automation
- Dialogflow
2) Dialogflow
It is a conversational framework that allows you to develop and design voice applications and chatbots. This framework is supported by Google, and it is used widely for building actions for 400M+ google assistant devices. It supports NLP in more than 20 languages.
It is one of the best tools for developing omnichannel chatbots with less coding. You can integrate the bot to custom conversational interfaces or your application as Dialogflow offers the Rest API.
Dialogflow supports all popular messaging platform like;
- Telegram
- Line
- Slack
- Kik
- Skype
3) Microsoft Bot Framework
Microsoft bot platform is a phenomenal framework to build bots to interact, talk, and listen to your customers. This framework has the ability to integrate with the most popular application provided by office 365, Cortana, etc.
You can utilize it for training chatbots to use the existing conversations and azure cognitive service. The Microsoft bot framework deploys active learning and consists of pre-built modules that let chatbots interact with consumers on chatbots. It also enables you to test your chatbot before the deployment in the channel.
4) Amazon Lex
It is a chatbot development framework that is used to build conversational interfaces in apps using text and voice. Alexa is powered by this technology. One of the best things about it is that it is a completely managed service. So you don’t need to worry about the management of infrastructure as it scales automatically.
Your chatbot can be developed, deployed, and tested directly from Amazon Lex. It offers SDKs for Android and iOS to build chatbots for your mobile applications.
5) IBM Watson Assitant
This is a robust chatbot development platform to build conversational interfaces into any channel, device, or application. This means you can deploy it to your customer services tools, in messaging channels, on the phone, in a mobile application, and on your website.
It offers SDK for the chatbot developers to develop apps around Watson Assistant. IBM Watson Assistant supports 13 languages. You can also use SDKs in iOS, Python, and Java. And IBM provides customers with premium, standard, and free plans for building chatbots.
Conclusion
Chatbots are revolutionizing customer services. And that has stimulated to leverage chatbots into their lead generation operations, marketing, and customer service of going ahead in the competition.
Selecting the best chatbot development framework will open up the possibilities of making your chatbot and business successful. You can also hire chatbot developer to build a custom chatbot tailored for your business.
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