Introduction.
Calls made by consumers from various time zones cannot be completed. Email responses take too long. The self-service options lack personalization and don't cover all possible scenarios.
Do you know what the alternative is? Live chat apps.
All customer needs are addressed by them. Firstly, they are convenient and easy to use. Second, online communication occurs in real time. Finally, troubleshooting is fast and personal.
These three factors made live chats the most popular way for customers and companies to communicate.
There's more to it. More than 60% of customers are likely to return to a business if they chatted with them online.
We'll cover how to build up a customer service interface on your website today.
What is Tawk.to
Tawk.to is a free JavaScript app with messaging and customer management features that provides an interface for you to easily communicate with your customers. Tawk.to added to your website for customer care purposes for free.
Prerequisite
To be able to follow along with this tutorial you need to have a website that is live running on a hosting platform.
Project Setup
First off we need to register for a Twak.to account here. Twak.to
Click on sign up free and create an account.
After creating and verifying your account.
Select your preferred language.
Now we would enter the details for our Property(Website in this case).
We are admin by default. We can also add other admin as Team members.
We will now click on done.
Now we will copy the Script from Tawk.to and paste it before the
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