For fifteen years I sold things. B2B and B2C. The longer I did it, the more one pattern bothered me.
Every team I worked with only reacted to one moment. The moment a person already showed clear intent. They filled a form. They searched. They replied to an email. That was the starting gun, and everyone sprinted at once.
But the real decision formed earlier. Weeks earlier, when something in the person's life or work changed. A team outgrew its office. Someone got promoted. A founder closed a round. A tool finally broke for good. The need was real right then. The person just had not put it into words yet.
That earlier moment is not hidden. People talk about it in public all the time. A post about a move. A complaint about a slow process. A photo of a new space. A line about hiring fast. The signal is right there. It just looks like normal life, not like a lead. So everyone scrolls past it.
I started calling this gap demand blindness. A business can only see people who already named their need. The much larger group, the ones whose situation already created the need, stays invisible.
So we all crowd the very end of the journey and fight over the few who raised a hand. Whoever showed up earlier, calm and human, already won that person.
I do not think this is fully solved. Reading a situation is hard, and the line between early and creepy is thin. But once you start seeing these windows, you cannot unsee them.
If you build or sell anything, here is the question I keep asking. What is the earliest real signal you ever caught from a customer, before they searched for you?
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