You forgot to mention that they filter out all but the most persistent customers, allowing business owners to pocket money that would otherwise be spent on wages.
The term chatbot is weird in itself. Either the software is actually a bot, i.e. probabilistic rather than deterministic, and that's pretty poor UX when you want an invoice adjusted or know more about pricing, or it's deterministic and then it's just a graphically very, very small web site with a horrible reimplementation of URL:s on top.
If I learned that my employer was trying to replace customer support with fake-chat software I'd start sending my CV to other companies.
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You forgot to mention that they filter out all but the most persistent customers, allowing business owners to pocket money that would otherwise be spent on wages.
The term chatbot is weird in itself. Either the software is actually a bot, i.e. probabilistic rather than deterministic, and that's pretty poor UX when you want an invoice adjusted or know more about pricing, or it's deterministic and then it's just a graphically very, very small web site with a horrible reimplementation of URL:s on top.
If I learned that my employer was trying to replace customer support with fake-chat software I'd start sending my CV to other companies.