Recently, many websites are using chatbots for solving customers queries about their products, services etc.
Chatbots are computer software designed to simulate human conversation through text or voice. Nicely, the primary use of chatbots is to answer basic questions from internet site traffic the use of artificial intelligence (AI).
There are two types of chatbots:-
- Linguistic Chatbots
- AI Chatbots
Linguistic Chatbots are also known as Rule-based chatbots. Facebook messenger is an example of Linguistic Chatbot. These chatbots are can be used to answer some simple questions and also helps in booking tickets, opening mobile apps etc.
AI Chatbots uses machine learning and uses technology like natural language processing (NLP) to understand user queries. With NLP these bots can understand the human problem without any human assistance.
Following are reasons why chatbots and used in websites:-
If any visitor want to find any information about the site or have any query about the site, then rather then filling the form he will press the magic button. With Chatbots they can find the valuable information at very less period of time.
Rather having a call center you will create a chatbot which is less expensive and solve customer's problem within in a second and you don't pay salary to chatbot.
Call centre will not open 24 hours but chatbot does. Chatbots run on internet which is available 24 hours. You many visit it at any time. Night or day it will work properly.
As Chatbots are available 24 hours for solving customers' problems, you may also tells your customer about your products/services. Bots create a perfect bond between customer and business.
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