Install guide and config at curatedmcp.com

ServiceNow MCP: Automate ITSM workflows without leaving your AI agent

ServiceNow MCP is the official integration that lets Claude, Cursor, and other AI agents interact directly with ServiceNow's ITSM platform. Instead of context-switching between your IDE and the ServiceNow portal, you can now orchestrate incidents, change requests, and approvals entirely through natural language prompts in your agent.

This is particularly useful for ops teams building automation workflows or developers who need to integrate service desk operations into their deployment pipelines. The server speaks both directions—your AI agent can read incident data, search the knowledge base, and write changes back to ServiceNow in real time.

What It Does

ServiceNow MCP unlocks full ITSM lifecycle management through your AI agent. You can create and update incidents, problems, and change requests; search knowledge base articles to surface solutions during troubleshooting; manage approval workflows and SLAs; query asset and configuration item data; and access service desk analytics to identify trends.

The server acts as a direct API bridge, so your agent can handle repetitive ticket routing, auto-assign based on skill tags, fetch related configuration items during incident triage, or even generate reports from trend data. Think of it as giving Claude or Cursor read-write access to your entire service desk—without the browser tab.

How to Install

Run this single command:

npx -y @servicenow/mcp

Then add the server to your Claude Desktop configuration (or Cursor/Windsurf equivalent):

{
  "mcpServers": {
    "servicenow-mcp": {
      "command": "npx -y @servicenow/mcp",
      "env": {
        "SERVICENOW_INSTANCE": "your-instance.service-now.com",
        "SERVICENOW_API_KEY": "your-api-key"
      }
    }
  }
}

Replace SERVICENOW_INSTANCE and SERVICENOW_API_KEY with your credentials. See the official docs for authentication details.

Real-World Use Cases

• Incident triage in Cursor: Paste an error log, ask Claude to search the knowledge base for solutions, and auto-create an incident with relevant config items attached—all without leaving your editor.
• Change request automation: Describe a deployment, let your AI draft a change request with SLA calculations, and route it to the approval queue based on impact level.
• On-call escalation: Build a Slack bot or CLI tool that queries open incidents, fetches analytics, and drafts summaries for your incident commander—all via natural language.

Full install guides for Claude Desktop, Cursor, Windsurf, and more at CuratedMCP.