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David Cassel
David Cassel

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Microsoft EVP: Embrace AI Agents to Rewire Business Processes Now

The executive VP overseeing Microsoft's AI-powered assistant Copilot runs a $100-billion business with 30,000 employees. And he warns leaders that AI agents are "not some distant future. It’s happening now."

He wants everyone to know that “It’s possible today to take full advantage of agents.” Appearing on a Microsoft podcast, he stressed that “The security model exists, the identity model exists, the user interface exists. The hard work here is to actually go pick the processes that give you the most bang for the buck — and then be rigorous about measuring that.”

And that's why there's the Copilot impact dashboard — "so customers can take their core key performance indicators, and they can measure how Copilot is moving those key performance indicators."

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