An export button isn't much help if the download doesn't contain the work you need.
In a public Reddit post, user Overload175 reported that after a Claude account ban, their export contained users.json but no conversations.json.
They said they couldn't retrieve their past conversations.
This is a user report. We haven't independently verified the account or established why the export was incomplete.
Claude's current guidance says banned users can export data, but the available data may be restricted depending on the Usage Policy violation.
What Ecode is preparing
The Ecode team is already studying situations in which users lose access to materials created using Claude.
We plan to bring a collective legal action, potentially a class action, to protect users' access to and rights in those materials.
We are working on the legal grounds and how to group similar cases. We aim to be ready soon to help affected users document what happened and assess requests for access to their materials.
A start date for this help has not been announced. No court filing is being announced in this post.
Why this matters to us
Ecode helps people preserve dated evidence about code files they possess.
Our free registration service uses SHA-256 fingerprints, database registration, trusted RFC 3161 timestamps, and Polygon records. It provides a certificate and verification files without uploading the source code.
The legal initiative addresses another problem: what can users do when they can't obtain their materials from the platform?
Ecode registration cannot recover missing Claude conversations. We are examining legal ways to seek access to those materials.
If this happened to you, you're welcome to leave a short, non-confidential description below. Please don't publish private conversations, passwords, or account details.
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