Salesforce is a software company that works on cloud technology. It provides various developer tools, which help businesses to identify additional leads and execute larger deals. It is used in cloud based technologies to establish better communication between customers and salesmen. It is also used to monitor client behavior by its customer relationship management system (CRM).
The main reason behind the increasing use of this platform is its extensive developer tools. These libraries are used for its abilities to improve different kinds of sectors. These sectors include sales, communication and customer services. These tools also help to reduce working hours and increase team’s productivity. This blog includes a complete guide on top Salesforce developer tools.
Who is a Salesforce Developer?
Salesforce CRM platform is adopted by Salesforce developers to meet the needs of customers or organizations. These developers interact with businesses to find and solve particular problems by using accurate solutions. These developers team up with software engineers & developers, UI designers, etc to build solutions. They must also communicate their observations and recommendations to department heads like managers or team leaders.
All of its functions are exposed with APIs. Experts use these APIs to build and customize standard applications and develop their integrations. These integrations can be built by using a combination of code and no-code tools.
Top Salesforce Developer Tools
Salesforce tools are crucial tools for customer relation management (CRM) in the industry. They can help companies to boost their sales, enhancing accuracy and increasing conversion rates. These gears are also used to increase the productivity of the organization. Here are some of the top CRM tools used in todays’ market:
Tools For Sales Team
According to Salesforce, additional tasks almost take two-third the time of sales persons. Many kinds of sales tools can be used to automate data organization and administrator tasks to reduce extra time. Further, this time can be used to focus on sales based activities only.
SMS-Magic:
Interaction with potential leads is important for sales, yet it can be time-consuming. It is difficult to manage 25-30 applications in a day. SMS-Magic comes as one of the best solutions to this problem.
This tool helps users to interact with potential customers by any communication channel, such as WhatsApp, Meta, etc. All conversations from different platforms can be managed in a single mailbox using this tool. It can also build automated bots to communicate with leads about market campaigns.
Cloudingo
Cloudingo assists sales departments with data management and combining or deleting duplicate information. Database management is a time-consuming yet very important operation. This tool is used to automate a large part of the cleaning procedure.
Adobe Sign
The administrative task consumes too much of the salesman's time. Adobe Sign automates difficult paperwork procedures. It allows experts to create, send, sign and submit the documents automatically. The e-signature procedure is automated, which improves the process and reduces the sales cycle.
ZoomInfo
It is very important to update contact information regularly on this platform. This task is difficult and time-consuming because of its large datasets. ZoomInfo solves these issues by making the process simple and quick. It has a large database that contains accurate contact information. It can detect differences between company’s and its database and instantly update the company's database.
Sales Funnel by InsightSquared
Sales Funnel by InsightSquared is a free tool that allows managers to track the success of sales agents. It can view conversion rates at different stages and visualize the whole selling process. It also helps to recognize the need for additional training. The process can be modified according to the organization's specific needs. Hence, the software can automatically get data from this software.
Tools For Customer Service
Customer happiness is always one of the top key performance indicators (KPIs). Following tools helps to reduce response time and improve customer experience.
Five9
Five9 helps agents by recommending the appropriate data of the potential customers. Hence, employees don't have to go through a large amount of data. It is an excellent tool for customer support teams because its working is similar to an omnichannel communication center.
It provides the facility to prioritize the route calls automatically to connect the customers with the right salesmen. It also has a chat feature for agents to message customers, which reduces call volume.
Social25
Social25 supports customer participation on their favorite social platforms. It helps to manage all messages on a single platform, making it simple to communicate with clients. These platforms include Whatsapp, Meta, kik, X, etc. It also supports chatbots to improve instant consumer involvement.
SurveyMonkey
Since it allows direct surveys, SurveyMonkey is known as a great tool for raising customer satisfaction levels. It automates and boosts the speed of full survey procedures. It is very easy to collect customer feedback using this tool. It is a mobile friendly tool and has pre-made tablets available to save time.
Whatflix
Whatfix is an excellent tutor to the customer support team that teaches to use Salesforce efficiently. It guides staff by taking them through each part of the platform. It ensures that they understand how to use it to maximum potential and efficiency. It also gives out updates for new improvements and features, keeping the team informed and updated.
Tools For Email Integration
Email is a popular communication platform, used by several companies in the software industry. CRM email integration capability helps to make it better. These are some tools used for email integration:
Groove
Groove is a Salesforce tool that allows it to integrate with Google Mail or Office 365. Groove uses emails and calendar to update this software’s data automatically. Reporting and modification of data in Groove are faster than non-native applications.
Cirrus Insight
Cirrus helps to integrate Gmail, Office 365 emails, calendars and Outlook to this platform. It enables easy tracking of email leads and responses. It also allows users to enter data without switching the platforms.It saves time because meetings booked via gmail are saved to the calendar automatically.
Tools to Improve Team’s Productivity
Several types of Salesforce developer tools are used to boost teams productivity. Following are some examples of these kinds of tools:
Asana
Asana promotes partnership between departments which increases productivity, and eliminates data barriers. Sales teams use this tool to monitor the state of the projects. It can provide help from different departments. It helps to build, allocate and evaluate the project on a single platform.
Conga Composer
Each of the compulsory documentation consumes a lot of time. Conga Composer can generate documents by itself, saving time while ensuring efficiency. It helps to develop official documents such as work orders, contracts, proposals, quotations, and invoices. It can automatically generate documents with platform data. Hence, the probability of technical errors like typing mistakes are very less.
Youreka
The internet connection may fluctuate during field operation, it is a big problem during the surveys. Youreka is a Salesforce-native application, which provides an accurate solution by giving offline access to surveys, forms, and checklists. It results in increasing productivity of the technical teams.
AppExchange
AppExchange is the top cloud marketplace and offers over 4,000 softwares ready for installation. This increases Salesforce's performance across various industries and businesses. It has a variety of tools and experts who can help users to solve business difficulties.
There are almost 4,600 prepared and adjustable apps, flow, components, and lighting data solutions. Almost 2,000 certified advisers are ready to assist with this software’s integration and upgrades.
RapidiOnline
RapidiOnline is used to combine Microsoft Dynamic ERP with CRM data. This simple and advanced tool has preconfigured templates, which make this integration easy. This tool can also integrate other ERPs to this software. RapidiOnline provides the facilities to save and show ERP data, such as sales history, payments and financial review, etc.
Final Words
Salesforce developer tools have helped to improve this software in many ways. It can be used to maintain CRM, business operations, sales process, customer service, and communication channels. These tools play an important role in adapting and applying this platform to fit unique business.
These tools have become essential for modern firms aiming to leverage CRM for enhanced growth, efficiency, and customer satisfaction. Companies are increasingly using these technologies to drive higher sales. While this article has highlighted the top 16 Salesforce tools, there are many more to explore. For those interested in expanding their expertise, a Salesforce developer course online can provide valuable insights and skills to maximize the potential of these tools.
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