A lot has already happened during this first half of 2026 and I realized that I never actually stopped to update my LinkedIn or talk properly about the changes happening in my career journey.
Recently, I joined Capgemini as a Senior Application Consultant…
…and, after many years working deeply with Microsoft 365, SharePoint, and Power Platform, I finally got the opportunity to work hands-on with Dynamics 365 Customer Engagement.
Honestly, it feels like the missing piece I had been looking for for a long time.
Even though this is a new chapter professionally, I’m not completely green in the Dynamics area. Over the years, I spent countless evenings and weekends doing labs, building environments, studying documentation, and trying to understand the ecosystem better. But something was always missing: real projects, real business scenarios, real complexity, and the practical experience that only actual customer work can bring.
That has now started to change.
During these past months, I’ve been preparing myself to work more closely with Dynamics 365 CE, and now with a new project starting I’m finally getting the opportunity to work on real implementations and understand much more deeply how Customer Service, case management, routing, queues, automation, Dataverse, and the broader business processes connect together with the Power Platform ecosystem.
At the same time, I also achieved the MB-230 certification focused on Dynamics 365 Customer Service...
...and I’m already looking forward to the next step with the AB-410 certification.
It almost feels symbolic in a way, especially now that many of the Power Platform certifications I took over the years are slowly starting to retire.
What I find especially exciting is that this transition doesn’t feel like leaving Microsoft 365 behind. Instead, it feels like expanding everything I already knew into a much broader business platform. SharePoint, Power Apps, Power Automate, Dataverse, Dynamics 365, governance, automation, integrations… it all connects.
And honestly, that’s probably what makes this new phase so exciting for me.
For the first time in years, I truly feel like all the different pieces of my experience are starting to come together.
Skål to new beginnings, new challenges, and finally stepping into the Dynamics world for real 🍻 and keep following for more tips & tricks in Power Platform and everything in between.
Top comments (0)