Universities receive many questions from students every day.
Students may ask about registration, transcripts, financial aid, or other services.
Most of these questions are simple. But when many students ask the same questions, university staff have to spend a lot of time giving the same answers.
An education chatbot can help with these common questions.
Students frequently asked questions
A great place to start is with the questions students ask most often.
Universities can identify these questions by checking emails, help desk requests, and website searches.
For example:
| Question | Chatbot helps with |
|---|---|
| Tuition due date | Payment deadline |
| Transcript request | Request steps |
| Registration date | Date and details |
| Housing opening | Housing information |
These are common questions with clear answers.
The student gets the information without waiting, and the staff does not have to answer the same question every time.
Students Also Need Help With the Next Step
Sometimes a student is not just looking for information.
They want to know what to do next.
Instead of providing them a quick answer, the chatbot can direct them to the appropriate page or request form.
That makes your chatbot smarter than just an FAQ page.
But Some Questions Are Personal
Not every question can be answered from a public university page.
For example:
When does course registration close?
This is general information.
Why can't I register for this course?
That is the case when the chatbot might need access to the student’s information after they log in.
The student will be able to see the information.
Keep It Simple at First
A university does not need to start with lots of questions.
Begin with these questions:
Students ask many questions.
Have clear answers.
Take staff time to answer.
Help students move to the next step.
The goal is not to replace university staff.
It helps students get answers faster and reduces the time staff spend answering the same questions again and again.
Read the full blog here: (https://www.thesquirrel.tech/blogs/what-questions-should-an-education-chatbot-answer-first) from The Squirrel.
Top comments (0)