Integrations will form a core part of your product offering and its customer-facing. It's paramount that it just works 100% of the time. Use the questions below to make sure you don't end up firefighting one day.
Questions to ask your Unified API provider
- What is your plan for the next 1,2 and 3 years?
Look for stability and clarity in thinking.
- What is your product roadmap?
Look for features that will add value as time goes by. You don't want to use many SaaS products to get integrations done.
- What's their plan for adding to their integrations catalogue?
Look for steady building activity on integrations. Make sure they will continue to support newer integrations. Better yet, ask them for custom integrations.
- Who are your current customers?
Look for big well-known names here.
- What is your tech stack?
Identify any gaps and make sure the tech stack is built for scale.
- What happens if you choose to shut down the company?
Look for open-source solutions or solutions which have open-source elements in them. There are other solutions to alleviate this fear as well such as sharing the code base and self-hosted solutions.
- Is a price increase on the horizon?
Since will be a fundamental part of your product offering, you want to make sure it doesn't become a burden later on. Make sure you have a long-term contract or a commitment to pricing caps.
- Do you do multi-year contracts?
Any vendor will appreciate it when you ask them this question. The benefit you want to look for here for your team is a good price and/or services geared for you.
- Will there be any issues when we scale?
This will bring out any gaps in the tech stack that may have been missed earlier.
- How can we switch to another vendor?
If you are speaking with the right vendor, they will love this question and happily suggest how best to prepare for this event. Solutions you want to look for - help with migration, architecture design, and switching timelines.
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