Evaluating Generative AI is not just about a single accuracy score. Metrics like ROUGE, BLEU, and BERTScore each measure different aspects of quality — coverage, precision, and meaning.
From a QA perspective, real confidence comes from combining:
- automated metrics
- human evaluation
- business expectations
I wrote a deeper breakdown here
Read more: https://hemaai.hashnode.dev/why-one-metric-is-never-enough-to-evaluate-generative-ai
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